Fil Xpat Cleaning Service

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PRIVACY POLICY

Last Updated: 09 Oct 2025

Introduction

Fil Xpat Cleaning Services LLC (License No. 1368411) (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://filxpatcleaning.ae or use our cleaning services in Dubai, Sharjah, and Ajman, UAE.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Request a quote or book our services
  • Contact us via phone, email, or WhatsApp
  • Fill out forms on our website
  • Subscribe to our newsletter
  • Leave reviews or feedback

This information may include:

  • Full name
  • Phone number
  • Email address
  • Home/office address in UAE
  • Property details (type, size, specific cleaning requirements)
  • Payment information (processed securely through third-party payment gateways)

Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent
  • Referring website
  • Location data (city/emirate level)

How We Use Your Information

We use collected information for:

  • Service Delivery: Scheduling, providing, and managing cleaning services
  • Communication: Sending booking confirmations, service reminders, and updates
  • Payment Processing: Handling payments securely through authorized UAE payment gateways
  • Improvement: Analyzing service quality and customer satisfaction
  • Marketing: Sending promotional offers (only with your consent)
  • Legal Compliance: Meeting UAE legal and regulatory requirements
  • Security: Protecting against fraud and unauthorized access

Information Sharing and Disclosure

We DO NOT sell, trade, or rent your personal information to third parties.

We may share your information with:

  • Service Staff: Our trained cleaners assigned to your booking (name, address, contact number only)
  • Payment Processors: Secure UAE-licensed payment gateways
  • Legal Authorities: When required by UAE law or government requests
  • Service Providers: Third-party vendors who assist our operations (under strict confidentiality agreements)

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Secure SSL encryption on our website
  • Password-protected databases
  • Limited staff access to personal data
  • Regular security audits
  • Compliance with UAE Cybercrime Law

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Rights Under UAE Law

Under UAE data protection regulations, you have the right to:

  • Access: Request copies of your personal data
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your data (subject to legal retention requirements)
  • Objection: Object to processing of your personal data
  • Restriction: Request restriction of processing
  • Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, contact us at:

Data Retention

We retain your personal information for:

  • Active Customers: Duration of service relationship plus 3 years
  • Inactive Customers: Up to 3 years after last service
  • Financial Records: 5 years (as required by UAE tax law)
  • Marketing Data: Until you unsubscribe or request deletion

Cookies and Tracking Technologies

Our website uses cookies to:

  • Remember your preferences
  • Analyze website traffic
  • Improve user experience
  • Enable certain website features

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways, social media). We are not responsible for the privacy practices of these external sites. Please review their privacy policies.

Children’s Privacy

Our services are intended for adults aged 18+. We do not knowingly collect information from children under 18 years old.

International Data Transfers

Your information is stored and processed within the UAE. If we transfer data outside UAE, we ensure appropriate safeguards are in place as per UAE regulations.

Changes to Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Information

For privacy-related questions or concerns:

Fil Xpat Cleaning Services LLC